Refund Policy
Last updated: Aug 18, 2026
WCPOS Pro is downloadable software. The moment you buy, you have the license key and the files — there is nothing to hand back. So we don’t run a no-questions-asked money-back window: the free version is the trial, and it never expires. What we offer instead is more useful — if WCPOS Pro doesn’t do what we say it does, we will fix it or refund you.
The best refund is the one you never need
The free version is the trial version. The full point of sale — unlimited products, orders and customers — runs on your store for as long as you like, at no cost and with nothing to cancel. Everything else you need to judge Pro is public too, so please use it before you pay.
- Install the free plugin. Run the free version of WCPOS on your store for a couple of days before upgrading — that proves the plugin works on your site.
- Try the demo. The online demo runs the current version with Pro activated, so you can confirm it fulfils your store's requirements.
- Read the documentation. Check the docs for the features you need, and email support@wcpos.com with pre-sale questions — we answer openly and honestly.
When we refund
Email us and we will put it right if:
- WCPOS Pro doesn’t do something this website, the documentation, or our answer to a pre-sale question said it does.
- A bug or an incompatibility stops you using a Pro feature, and we can’t fix it within a reasonable time.
- Something went wrong with the purchase itself — you were charged twice, charged the wrong amount, or never received a working license key.
When we don’t
We don’t refund simply because:
- You changed your mind, or bought without checking whether WCPOS Pro suits the way your store runs.
- You want a feature we never claimed to have. Ask before you buy — we answer honestly, including when the answer is no.
- The cause is in your hosting, your theme, or another plugin, and we aren’t given what we need to diagnose it.
This describes when we use our own discretion. It does not affect your legal rights, which are set out below and which we honour in full.
Why it works this way
A Pro license buys a year of updates and priority support — not permission to run the software. When it expires nothing switches off: your register, your data and every Pro feature keep working exactly as before. That is deliberate. A point of sale that can be disabled remotely is one that can fail you mid-trade, and I am not willing to build that.
Renewing is a decision too, never an automatic charge. No card is kept on file, and nothing bills you again unless you choose to buy again. It is the fairest arrangement I could come up with, and it cuts both ways: if I stop shipping updates worth paying for, you simply don’t renew — which is exactly the pressure I want to be under.
There is a flip side, and I would rather say it plainly. Once Pro is installed and activated it keeps running whether or not the license behind it is current. Refunding a purchase revokes the key, which ends updates and support, but it does not reach into your site and take anything back. That part of the arrangement runs on good faith — and nearly everyone honours it.
WCPOS is built by one person. The free plugin is open source and always will be, and Pro is what pays for the time that goes into both. A refund is not a neutral reset: the card fees are spent either way, and so are the hours that went into pre-sale questions and helping set a store up.
So the ask is simple. Try it first — the free version is right there, the demo runs the current Pro build, and I answer pre-sale questions honestly, including when the answer is no. Do that, and if Pro still doesn’t do what I said it would, you get your money back without an argument. What I can’t carry is refunding people who bought without looking.
How to request a refund
Email support@wcpos.com from the address you bought with, and tell us what WCPOS Pro is not doing. Give us the chance to fix it first — most requests turn out to be a setting or a bug we can resolve quickly. If we can’t, we refund you.
How refunds are paid
Refunds go back to the original payment method via Stripe or PayPal, and typically appear on your statement within 5–10 business days depending on your bank or card issuer. Bitcoin payments are refunded by arrangement — email us and we will agree the method with you. A refunded license key is revoked and stops working immediately.
License renewals
Yearly licenses never renew automatically, so there is no surprise charge to reverse — we cannot bill you again without you buying again. When you do choose to renew, this policy applies to that purchase exactly as it does to a first one.
Your statutory rights
Nothing in this policy limits rights you have under the consumer law of your own country. If WCPOS Pro is faulty or does not match how we described it, you are entitled to have it put right — or to a refund if we can’t. Where your local law gives you stronger rights than this page, those rights apply.